Welcome to Teekho! We value your trust and strive to provide you with the best possible service. In the event that you need to request a refund or cancellation, please read our policy below to understand the process.
At Teekho, we understand that there may be circumstances where you might need to request a refund for your order. We aim to provide a hassle-free refund process for our valued customers. Refunds can be initiated for the following reasons:
You may cancel your order before it is prepared and dispatched by our restaurant partners. A full refund will be issued to your original payment method.
If you receive an order with quality issues, such as incorrect items, missing items, or food not meeting our quality standards, please contact our customer support team within 30 minutes of receiving your order. We will investigate the issue and, if validated, issue a refund or provide a replacement order.
We strive to deliver your orders promptly. In case of a significantly delayed delivery due to our fault, you may be eligible for a refund or credit for your next order.
If you encounter payment-related problems during the checkout process, and your payment is deducted without a successful order placement, please contact us immediately. We will ensure that your payment is refunded promptly.
Refunds will be processed as follows:
To cancel an order, please follow these steps:
Please note that certain conditions may not qualify for a refund or cancellation:
If you have any questions or need assistance with refunds or cancellations, please contact our customer support team at +91 8058 343041. We are available 9 AM to 10 PM to assist you.
By placing an order with Teekho, you agree to abide by this refund and cancellation policy. We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.