Welcome to Teekho! We aim to provide you with exceptional service and delicious food. However, we understand that there may be situations where you need to return purchased goods or services. This Return Policy outlines the rules and guidelines for returning items, including the return window, return requirements, and the return process.
- You may request a return within 3 days from the date of delivery of your order.
- To be eligible for a return, your order must meet one of the following criteria:
- You received incorrect items in your order.
- The food delivered does not meet our quality standards.
- You received damaged items during delivery.
- Your order was not delivered within the promised delivery time frame, and it was not due to unforeseen circumstances.
- Items must be returned in their original packaging or containers.
Proof of Purchase:
- You must provide proof of purchase, such as the order number or receipt, when requesting a return.
- If you believe your order is eligible for a return, please contact our customer support team as soon as possible.
- You can reach us at [email protected] or +91 8058 343041.
- When contacting us, please provide the following information:
- Order number or receipt.
- Details of the issue or reason for the return.
- Clear photos of the items, if they are damaged or do not meet quality standards.
Review and Approval:
- Our customer support team will review your request and may request additional information, if necessary.
- If your return request is approved, we will provide you with instructions on how to return the items.
- You may be responsible for the cost of returning the items, unless the return is due to an error on our part.
Refund or Replacement:
- Once we receive and inspect the returned items, we will notify you of the approval or rejection of your return.
- If approved, you may choose to receive a refund to your original payment method or a replacement order, as per your preference.
If you have any questions or need assistance with returns, please do not hesitate to contact our customer support team at [email protected] or +91 8058 343041. We are available 9 AM to 10 PM to assist you.
By placing an order with Teekho, you agree to abide by this Return Policy. We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.
Thank you for choosing Teekho, and we appreciate your trust in us for your culinary needs!