Welcome to Teekho! We are committed to providing a seamless and reliable delivery experience for our valued customers. This Shipping Policy outlines the rules and guidelines for shipping goods, including delivery timelines, order tracking (if available), and the return process for both tangible and digital goods.
- We strive to deliver your orders promptly, ensuring that your food reaches you fresh and delicious.
- The estimated delivery time for your order will be provided to you during the checkout process and is subject to change based on factors like order volume, distance, and restaurant preparation time.
Real-time Tracking (Optional):
- For enhanced convenience, we offer real-time order tracking for some orders.
- You will receive a tracking link or a unique order tracking ID via email or SMS, allowing you to monitor the status and location of your order in real-time.
Returns and Refunds
Tangible Goods (Food Products):
- If you receive an order with quality issues, such as incorrect items, missing items, or food not meeting our quality standards, please contact our customer support team within 30 minutes of receiving your order. We will investigate the issue and, if validated, issue a refund or provide a replacement order.
- In case of a significantly delayed delivery due to our fault, you may be eligible for a refund or credit for your next order. Please contact us with the details of the delay.
- If you wish to cancel an order, please refer to our "Cancellation Policy" for detailed information on the cancellation process.
Digital Goods (Online Orders):
- If you wish to cancel a digital goods order, please contact our customer support team. Cancellation eligibility and terms may vary based on the type of digital goods purchased.
If you have any questions or need assistance with shipping-related matters, please contact our customer support team at [email protected] or +91 8058 343041. We are available 9 AM to 10 PM to assist you.
By placing an order with Teekho, you agree to abide by this Shipping Policy. We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.
Teekho is committed to providing exceptional service, and we appreciate your trust in us for your food delivery needs. Thank you for choosing us for your culinary delights!